Black and white kiel
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If you have a problem with an item in your order, or your order is incomplete, please within 48 hours of receipt. All returns should be sent back to this address and include your receipt and the form on the reverse filled out. If an order featuring any Carhartt WIP items is placed with shipping to any of these regions a full refund will be given immediately.
Please if you are unsure of any of the above. All decks must be returned in re-sellable condition. In the event of a potential manufacturing fault we reserve the right to return the item to the manufacturer for further assessment. We will investigate all issues raised.
We process our orders Monday to Friday, we do not process orders on Saturday and Sunday. If you order on Friday after the cut-off then your order will be processed on Monday. Returns of skateboard equipment and hardware will only be accepted if they are in un-skated condition and in original packaging. Originally issued for the yachting event held at the German port of Kiel hence the name.
These beautiful kicks first saw the light of day at the Olympic games. If a customer enters the incorrect details resulting the parcel is sent to the wrong address Natterjacks. To find your nearest store visit www.
Unfortunately, we can't offer next day delivery to Northern Ireland and certain Scottish postcodes please for clarification. We ship internationally to every country in the world but due to some restrictions we may have to contact you for further information with regards to your address details.
Decks cannot be returned if used in any way. Due to the nature of the sport, we do not deem snapped or broken skateboard decks or decks with stress or pressure cracks as faulty. Northern Ireland. Damaged packaging does not constitute a faulty item. The Kiel really has stood the test of time, so why not invest in some sneaker history.
We reserve the right to refuse exchanges or refunds on garments that are, marked in anyway, smelling worn or washed. Please click THIS link. If you wish to have a quicker service for exchange please us and we can get his upgraded. If you have selected a next day service you will need to ensure that you are at the specified delivery address on that day as the courier will require a ature.
Whilst every effort is made to ensure every part of your item reaches you in factory fresh condition, we do not accept liability for any damage to any packaging. If any issue are our error, we will rectify the issue as soon as possible, either by sending missing items out to you, or issue a refund, should the item be sold out.
The cost of the goods that have been returned will be refunded excluding the original postage charge or the return postage charge. We will not be held responsible for any packaging damaged during transit.
If, however we cannot see any error on our part we reserve the right not to send a replacement or issue a refund. After that if a customer still wants the item s they will have to place a new order.
It’s not always black and white
All orders from Non-EU countries are tax exempt meaning that the VAT will automatically be removed from your order; this is not applicable to sale items. Should you wish for the return service to be upgraded to a next day courier service please us, for a quote and to arrange a collection. Once your item has reached us, the returns team will contact you via. Our returns team will refund an order less carriage if it is sent back to us by the courier and you will be notified of the refund.
Please include correct item and the receipt, with the form on the back filled out for your exchange. If for any reason a parcel is unable to be delivered by our courier service, it will be held at their depot for your collection. We are selling a product and not the packaging. Once a skateboard deck has been assembled and gripped it cannot be returned or exchanged.